Informativa sulla privacy
Last updated: June 4, 2026
This Privacy Policy describes how Puili (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.puili.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer in the United Kingdom, the United States, Italy, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as described herein.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with us. We use this information to communicate with you, provide and improve the Services, comply with legal obligations, and protect our rights.
What Personal Information We Collect
Information We Collect Directly from You
- Contact details: Name, address, phone number, and email.
- Order information: Billing and shipping address, payment confirmation, email, and phone number.
- Account information: Username and password.
- Customer support: Information included in your communications with us via email or phone.
Information We Collect About Your Usage
We may automatically collect Usage Data using cookies and similar technologies. This includes device type, browser, IP address, and site interaction behavior.
How We Use Your Personal Information
- Providing Services: To process orders, manage accounts, ship products via carriers like USPS and Poste Italiane, and handle returns.
- Marketing: To send promotions and personalized ads based on your explicit consent or our legitimate interests (**GDPR Art. 6(1)(a)** and **GDPR Art. 6(1)(f)**).
- Security: To prevent fraud and protect accounts.
- Customer Support: To respond to inquiries and improve service.
Cookies
We use cookies to operate and improve our Site. Shopify cookie details are available here: Shopify Cookie Policy.
How We Disclose Personal Information
We may share your information with:
- Payment processors: For secure transactions in GBP, USD, or EUR.
- Fulfillment partners: Including international carriers for UK, US, and Italy delivery.
- Marketing providers: Advertising and analytics partners.
- Legal authorities: When required by law.
We do not sell your personal information.
International Users, European Union & United States Residents
Your personal information may be stored and processed outside your country of residence, including in the United Kingdom and the United States. For European Union and Italian residents, your data processing is governed strictly by the **General Data Protection Regulation (GDPR)**. You have the right to lodge a complaint with a local supervisory authority if you feel your data rights have been infringed. For United States residents, we comply with applicable state privacy laws (including CCPA/CPRA where applicable). You have the right to request access to your data, request deletion, and opt-out of "sales" or "sharing" of your personal information as defined by law.
Your Rights under GDPR & State Privacy Laws
- Right to Access / Know
- Right to Delete / Erasure
- Right to Correct / Rectification
- Right to Data Portability
- Right to Restrict or Object to Processing
- Withdrawal of Consent
You may exercise any of these legal rights by contacting us via our dedicated customer service email address below.
Contact Information
Store Name: Puili
Operator: Khmaissi Solutions LLC (US-Based Company)
Physical Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: info@puili.com
Phone: +44 7537 167863
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT/London Time)
We aim to reply to all privacy and data inquiries within 1–2 business days.