Termini e condizioni del servizio
Last updated: June 4, 2026
OVERVIEW
This website is operated by Puili. Throughout the site, the terms “we”, “us”, and “our” refer to Puili. Puili offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site in the United Kingdom, the United States, and Italy, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any illegal or unauthorized purposes, and you may not violate any laws in your jurisdiction (including but not limited to copyright laws).
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service. All prices are displayed in GBP, USD, or EUR depending on your geographical location.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, including the United Kingdom, the United States, and Italy. Any offer for any product or service made on this website is void where prohibited. Your statutory rights as a consumer in the United Kingdom, the United States, and Italy are strictly protected and remain unaffected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases. For more details, please review our Return Policy.
SECTION 7 - SHIPPING AND DELIVERY
We offer Free Shipping on all orders delivered to the United Kingdom, the United States, and Italy. For US orders, we primarily utilize USPS for delivery, and for Italian orders, we utilize Poste Italiane. The estimated total delivery time is 5–9 business days for all locations (consisting of 1–2 business days for handling and 4–7 business days for transit). For comprehensive delivery details, please see our Shipping Policy.
SECTION 8 - TAXES AND DUTIES
- United States: Sales tax is calculated as $0.00 (0%) unless otherwise required by state law at the time of checkout.
- United Kingdom: Prices displayed include applicable UK VAT.
- Italy (European Union): Prices displayed on the website include applicable Italian IVA (VAT) at the standard rate.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You agree that we may, at any time, without restriction, edit, copy, publish, and distribute any comments that you forward to us.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the online store is governed strictly by our Privacy Policy.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose or to violate any international, federal, provincial, state, or national regulations, rules, or laws.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be held liable for any indirect, incidental, or consequential damages. Nothing in these Terms seeks to exclude or limit liability where it would be unlawful to do so under the laws of the United Kingdom, the United States, or Italy / the European Union.
SECTION 13 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
SECTION 14 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, without prejudice to any mandatory consumer protection laws applicable to residents within the United States or mandatory consumer rights regulations within Italy (EU Consumer Law).
SECTION 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Store Name: Puili
Operator: Khmaissi Solutions LLC
Physical Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: info@puili.com
Phone: +44 7537 167863
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT/London Time)
We aim to reply to all emails within 1–2 business days.