Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by visiting our Contact Page or by emailing us at info@puili.com. You may also call us at +44 7537 167863.
Where do you ship to?
We currently ship exclusively within the United Kingdom.
What are the shipping costs?
We offer 100% FREE shipping on all UK orders — no minimum order required.
How long will it take to get my order?
Below are our estimated delivery times:
- Order Cutoff Time: 5:00 PM (London Time)
- Order Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 4–7 business days (Mon–Fri)
- Estimated Delivery Time: 5–9 business days total
For more details, please read our Shipping Policy.
Is my payment data safe with you?
Absolutely. All transactions on our website are protected using advanced SSL encryption. We never store or share your full payment details.
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
For complete details, please review our Payment Policy.
Where can I learn more about payments and order processing?
You can read our Payment Policy, Terms of Service, and Privacy Policy for full details.
The estimated delivery time has expired. Where is my order?
In most cases, orders arrive within the expected delivery timeframe. If your order appears delayed, you can check its status here: Track My Order
If you have not received your order 3 days after the expected delivery date, please contact us via our Contact Page or email info@puili.com.
How long after my purchase can I request a refund?
You may request a refund within 30 days after your item has been delivered. Please read our full Return & Refund Policy for details.