Frequently Asked Questions
Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by visiting our Contact Page or by emailing us at info@puili.com. You may also call us at +44 7537 167863. We aim to respond to all inquiries within 1–2 business days.
Where do you ship to?
We currently ship to the United Kingdom, the United States, and Italy.
What are the shipping costs?
We offer 100% FREE shipping on all orders to the UK, the USA, and Italy — no minimum purchase required. ($0.00 / £0.00 / €0.00)
How long will it take to get my order?
Our estimated delivery timelines are completely consistent for all our destinations (UK, US, and Italy):
- Order Cutoff Time: 5:00 PM (GMT/London Time)
- Order Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 4–7 business days (Mon–Fri)
- Estimated Delivery Time: 5–9 business days total
Orders in the United States are primarily delivered via USPS, and orders in Italy are delivered via Poste Italiane. For more details, please read our Shipping Policy.
Is my payment data safe with you?
Absolutely. All transactions on our website are protected using advanced SSL encryption. Payments are processed securely in GBP, USD, or EUR depending on your location and regional preferences.
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
For complete details, please review our Payment Policy.
The estimated delivery time has expired. Where is my order?
In most cases, orders arrive within the expected timeframe. You can check your status here: Track My Order
If you have not received your order 3 days after the expected delivery date, please contact us immediately at info@puili.com.
How long after my purchase can I request a refund?
You may request a return within 30 days of delivery. We do not charge any restocking fees ($0.00 / £0.00 / €0.00 FREE). Please read our full Return & Refund Policy for details.