Shipping policy
Puili Shipping Policy
At Puili (www.puili.com), we are committed to providing a transparent and reliable shipping experience. This Shipping Policy outlines our delivery methods, timelines, and shipping costs in full compliance with Google Merchant Center requirements for our customers in the United Kingdom, the United States, and Italy.
Shipping Destinations
We currently provide localized shipping services exclusively to the United Kingdom, the United States, and Italy.
Shipping Costs
Free Shipping: We proudly offer FREE shipping on all orders to the UK, the USA, and Italy with no minimum purchase required. (€0.00 / $0.00 / £0.00 Shipping)
Delivery Timelines
The following standardized timelines apply to all orders placed across our destination regions:
- Order Cutoff Time: 5:00 PM (GMT/London Time). Orders placed after this time will be processed on the following business day.
- Order Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 4–7 business days (Monday to Friday).
- Total Estimated Delivery Time: 5–9 business days.
Carrier Services
We partner with leading regional logistics providers to ensure your package arrives safely and efficiently:
- Italy Orders: Delivered reliably via Poste Italiane.
- United States Orders: Delivered primarily via USPS.
- United Kingdom Orders: Delivered via Royal Mail, DPD, UPS, or FedEx.
Tracking Your Order
Once your order has been dispatched from our facility, you will receive an automated shipping confirmation email containing your tracking number. You can monitor your shipment's journey directly on our dedicated Track My Order page.
Delivery Issues & Delayed Shipments
In most cases, orders arrive well within the expected timeframe. If your order appears significantly delayed, lost, or arrives damaged, please contact our support team immediately. We will launch an investigation with the carrier and resolve the issue for you as a priority.
Contact Information
Store Name: Puili
Operator: Khmaissi Solutions LLC (US-Based Company)
Physical Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: info@puili.com
Phone: +44 7537 167863
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT/London Time)
We aim to reply to all shipping and logistics inquiries within 1–2 business days.